At Simba, we believe that total customer satisfaction is only achieved, when a good quality product is supported by attentive and responsive customer care and after sales service and support. Simba Service is our Customer Service Response Team, based across Nigeria.
Our engineers and technicians undergo rigorous and regular training, and provide a range of services from site inspection to system maintenance. We in turn, provide ongoing training and support to a growing breed of inverter installers across Nigeria. Our nationwide presence and growing customer base are a testament to our high quality products and our dedication to extraordinary customer service.
Pre Sales: Site Inspection and Load Estimation
Our technical team will work with you to determine what kind of inverter you need, depending on your load, usage conditions, priority appliances and budget. If required, we can arrange for a site inspection and load estimation, which will help you to better determine the kind of backup solution you need.
Sales: Delivery and Installation
We recommend that you always use a Simba approved installer for your installation. Our installers will help you understand how the inverter works, and under what conditions it should operate. There are certain guidelines such as which appliances should not be used with an inverter system, as well as certain tips to ensure that your batteries last longer. Your installer will help you understand these, so that you can get the most out of your purchase. We also provide delivery services if required.
After Sales: Service and Support
Simba Industries has trained service engineers based across Nigeria. We are always available to provide support to your inverter system, and suggest ways in which you can better manage your energy sources and consumption – to save you money and ensure that you get power when you need it most.